Worst tech rep ever

I didn’t expect to be blogging immediately after the last one, but this is something I urgently have to blog about.
Woke up at 11am as I planned, thinking once again the tech guy would arrive early. Instead they arrive 22 minutes late. The guy barely spoke English. Now I’m all for everyone to have equal rights, but not when I have someone working on my internet connection.
He came in the house. Didn’t expect him to do so as the guy I spoke to on the phone told me that the tech guy would be checking the line outside.. I bet this person didn’t even do that.
He looked at my router and said “there’s a problem”. I told him I’ve gone into the settings and disabled the blinking, yet he’s acting like I ‘did it wrong’ for not having them
blinking.
Then he sees the cable modem and says “your cable modem, it’s the problem. It only gives you 200 megabits!” Confused, I said “that cable modem’s been working fine for years and I always got 400 megabits.” He swears up and down that I’m wrong, that it is the modem and it’ll need to be replaced. …Wtf. That is NOT what I was told by the guy who helped fixed my intermittent disconnects. That guy said I “had the best they have” and I wouldn’t need to have it replaced.
…That’s not the only thing he told me. After he got off the phone with the ISP, apparently the original tech guy that was going to install the TV and Phone, when I had given the guy the boxes back… never returned them to my ISP– I was going to be charged for ‘missing equipment’. He told me to call them back “within 30 days”. But when I tried, he said not to do it now because he has an open work order.
–
With the new modem installed, he said I will at least see 300Mbps and then get the full 400Mbps “within an hour”. I told him that he needs to wait until I do a speed test according to the guy I talked to, and he suddenly got very aggressive with me (saying he was only supposed to be for an hour and he’d be leaving). He also says that the guy on the phone and himself are “two different branches” or something like that.
But I said I still need to do a speed test before you go. More yelling, and saying “well there’s your computer! Use it!” Dude, calm the fuck down. I am paying $94.90, and I want to make sure I get my money’s worth.
But when I did a speed test, I was still seeing the 80-90Mbps. He said to “call them again”.
WTF?! You did NOTHING to fix my issue!! My cable modem WAS WORKING FINE!! You replaced it for no fucking reason!! You didn’t even do what the order said, to check the outside line first!!! …Get the FUCK out of my house!
That’s how I felt, but I never said it. He left without saying a word, and I was forced to call them again.
—
The person on the phone claims what the tech guy said is untrue about the boxes were never sent back; they were, and I will not be charged. So, that’s the only good thing that came out of this. He also updated the records where the next time I call my ISP, I won’t hear the automated voice say about a “self install kit” (that was supposed to be canceled on the 9th).
As for my internet speed, he feels waiting that hour should get everything back up to normal. But if not, then another tech guy would be sent out (and hopefully they’ll give me the cable modem that worked fine, back.. or a similar model). And they’ll be
American, and not treat me like I don’t know what the fuck I’m talking about..
-=-
That tech guy was spewing bullshit left and right. He didn’t want to be there, because he knew he wasn’t going to be getting paid the big money. …I dunno, but that was, just.. bad. Really bad. He should be fired (or reassigned).
…..He makes me want to choke a puppy, and punch a wall with that puppy. That is how utterly horrible it was. But.. *sigh*. See, my ISP is Spectrum, and a few of my friends have said it’s really bad. Though I never really had an issue with them.. until now. That guy was possibly one of the ‘bad apples’ that give Spectrum a bad rep.