…at the end, they dropped me like a sack of rocks when I switched my number over. There was no warning, just.. *poof*: “you’re done with us, enjoy Spectrum fucking you in the ass now”. I can’t say this for sure, though (that if I was better off staying with T-Mobile).. it’s too early to say.
But anyway, I had a lot of ‘fun’ switching carriers on my iPhone 6s in order to save $40.50 off my cell phone bill (paying $14 for Spectrum instead of $54.50 for T-Mobile).
The reason I switched was due to a ‘bundle offer’ from Spectrum, recently we had our roof replaced and the roofers had to remove our DirecTV satellite. When they put it back, we weren’t getting anything. So my parents called someone out here to fix it… it would cost them $140. Apparently the person wasn’t allowed to touch the satellite (or even get on the roof), yet he still did it anyway and my parents got billed for it.
But hey, we got our satellite TV service back. So that’s all good, right? ..Right?
Not for my mother, who asked me about getting Spectrum TV added to my internet bill. Part of the call, the spinning salesman (trying to sweeten the pot by saying “I’ve never saved anyone so much money!! You guys are getting the BEST deal as you’re such a valued customer!”.. blah blah blah) offered Spectrum Mobile. Except I would be having to pay an additional $14 a month on top of Spectrum TV and Voice (it’s a separate service).
Due to COVID, they sent out four boxes. I had these big shipping boxes in my room for two days as we waited for the day the installer came.
–
We ended up staying with DirecTV when the installer came, due to the person wanting us to move a LOT of our furniture out of the way (so he can route new cables). Since the account is under my name, I was forced to make the tough but firm decision.
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Still kept Spectrum Mobile (sadly can’t get a discount on my internet bill with it). The day after I had to cancel, I got the new SIM card from Spectrum in the mail. The mailer said to contact your previous carrier to see if my phone is unlocked before I switch, so I did. They told me it was locked, and would be sending an email with an unlock code and info to do so, that would arrive “up to 72 hours from now”.
Nearly 48 hours pass (felt like 72), no email. Called them again, this time they
claimed “oh, my colleague didn’t tell you… but you have to wait two weeks for an email. It should arrive on the 20th.” He claimed the reason is they have to contact Apple.
Ugh. Fine. WHATEVER!! *facepalm*
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Today, I got my email from T-Mobile (so much for having to wait two weeks), and a good kick in the head. Instead of getting an unlock code, the email stated.. “Fortunately this device is already unlocked, therefore no Mobile Device Unlock code is needed.”
I. waited. four days. to find out I could had already switched?!?! ….Wow. Just wow. Called T-Mobile to inform them I received the email, and what the fuck is this about “it’s already unlocked”. You all TOLD ME IT WAS LOCKED!! They claimed it was an engineering
error (or something related to engineering, didn’t fully understand).
My guess is they had just saw I got it a few years ago on Amazon, and it was unlocked when I got it.
Backed up my phone using iCloud, then used the provided tool to pop the SIM card holder out of my phone. Replaced the tiny T-Mobile chip with the Spectrum one. It never stated anything about turning off or restarting the phone, so I went with it.
Tried to call Spectrum after I had it in, and it wanted me to activate the line first. So using our land line, I had to get my account number from T-Mobile and then call Spectrum with this info. Everything was mostly good on his side, but my side was having issues. Kept saying it was trying to activate the device and hung there for the longest time.
Turns out something went a bit screwy with a certain code the SIM card was giving (that wasn’t matching what they had on file). After that was corrected, my phone finally
activated.
My phone number switched as well. Got an email from T-Mobile saying “plan cancelled”.
Uhh.. I’ve read earlier to not cancel your old account until you knew everything’s working. It seems T-Mobile wasn’t listening.
.
I pray I don’t later regret what I’ve done that took so long to do, and feel I was better off staying with T-Mobile. But, we’ll see when the first bill comes in December.