Nervous as fuck, about the following…
-Failing to explain the problem(s) right.
-That Zagro might be right about the warranty (even though I should be in it, the Rift S may’ve fucked me over).
-If they’ll be willing to send a shipping box, but ask “do you have a printer for the shipping label?” (like Newegg)
Anyway… here we go.
Called the Monday-Friday number, getting confused of the options and hit a random button. Luckily for me it was what I needed to get ahold of someone.. who I can (you guessed it, barely understand). What’s worse, the person could barely understand me. Went through hell just to give the person my name. Then came the part when I was asked for my serial number.. woo boy, that was fun.
Luckily I still have the box the headset came in (and it has the serial number). Was asked to take a picture of it with my phone and then send it to a special email. Between this
time, I was asked to explain the issue (which I did to the best of my abilities). But with the person having a hard time hearing me, I’m not sure if it was all explained. It doesn’t seem like troubleshooting steps were even taken to account.
–
With that done, I was placed on hold (while the person checked the picture I took). After the hold, the person gave me the actual serial number (which is much shorter than what the headset shows). Then I was told something about the warranty expiring (it wasn’t that clear to make out).. but what did was being told I would have to take it up to somewhere like Best Buy and get it repaired. I’m all “WOAH Woah wait.. why can’t I send it to you guys?” Was told about the warranty again. Told the time it did, but again it wasn’t clear enough to me.
…But a saving grace happened, when the person asked “wait, do you have the receipt?” YES, from Amazon! Told them what day I ordered it, and was told to send a picture of that too. A much longer wait, and then was told “we will extend your warranty”.
THANK YOU, ZAGRO for reminding me about the receipt last night!! 👍
So as for RMAing the headset for repairs (if it’s truly what’s been causing the issue), at one time I was going to pay $35 for a box and a shipping label (would had been $15 if I used my own box). So they’re charging $20 extra.. for just the shipping box.
Then I got told that I would be called back in a half an hour, so the person can speak to their manager to get the warranty extended. And as expected, I got a call back from them. And then the bad news started pouring in…
1. They can not send me a shipping box, as it’s not a laptop. So I decided to put the headset in its box.
2. The one that will be handling the shipping (FedEx)… I will have to go to the local office in my city and drop it off– they do NOT do pickup. FUCK!!! My parents are not going to like this. 😣
3. After paying $16.05 (includes state tax) for the shipping label, I was asked if I have a printer. Said no, so was told to ask the people in FedEx to print it out for me.
Right, that’s about it. Was told that as soon as I send it to FedEx (and they’ll send it to Lenovo), it’ll take 9 business days to get there. I pray I can convince my parents to take me after my birthday, because I don’t wanna do it on my birthday.
EDIT: Guess who’s stuck with the headset now? ..This guy! Father took me there, which was hard to find. We search nearly 10 minutes trying to find the damn thing. I have to then ask some business where in the HELL it is, and was told it’s in our Walgreens.
Go to our Walgreens and take the package in. Was told to go to their Photo
department, which I do.
After pulling out my phone and showing the worker there the shipping label and asking them if they could print it out for me, the worker tells me “sorry, we don’t have a way to print it out. You have to go to a FedEx Store.” Asked “I thought this was a FedEx Store!” Says “This is a FedEx Drop-off location.” Ask “well where is there a FedEx Store in my city?” They check their phone and say “not in this city, but the neighboring ones”.
You don’t know how fucking PISSED I am at Lenovo right now. Forced to go home. All of that time wasted, dealing with a 102*F heat index on top of it.
When I got home I called Lenovo back.. guess who I ran into; the woman I originally talked to who I can barely understand (and who can barely understand me). Explained what happened and how I just “want my $16.05 back. I’m done with this crap”. But also when I asked “is there a way you all could allow me to use UPS instead, because we have a store here.”, at first she said yes, then she said “they won’t accept the package”. WTF?! Just give me my fucking money back already! And no I didn’t use those words, but I came
close.
It’ll be back in my account in 5-7 days (not “5-7 business days”), and if it’s not then just call my bank.
UGH.. what a headache this issue has given me!! But I almost feel I should actually send it to Zagro (find a way to pay for the postage) and have him test it. I trust him more than Lenovo right now.
One other thing (not that it matters anymore, but..), the warranty has been extended from February 25th to September 21st. And when asking “could I just get a replacement headset?”, the person told me the window for that has been closed 10 months ago (ends the month after purchase.. that’s just awesome). 😒 The warranty I have now is for repair only. So even if they really wanted to send me a replacement, they can’t.
EDIT2: It’s the day after my birthday. Got an email verifying I want a full refund of the $16.05 they took from me, and it should be in my bank within 3-5 business days (aka no sooner than the 28th).
What burns is what it shows at the bottom of the email;
Status: Solved- Fixed on first response
No, you did not fix my issue.. because you fuckers want to use FedEx instead of UPS!