(X) as in..
…getting a Switch (so I would have more money to throw away in a desperate attempt to fix this thing)
…upgrading my computer (I would rather suffer with 11FPS than fear when.. whatever causes my headset’s screen to freeze
…ever getting into VR (that way I wouldn’t have a need for it)
…not having the knowledge required to FIX THIS F***ING THING!!! 🤬
So, what happened before that had temporarily fixed my issue in the past…, no longer works; for this one issue has been split into three;
-“Check your USB cable/USB_SPEED_TOO_SLOW” (Screen freezing) [NO KNOWN FIX]
-“Check your Display cable” (Screen freezing) [NO KNOWN FIX]
-“Check your USB cable/USB_SPEED_TOO_SLOW”, happens in other games (10-15 seconds after taking off headset) [‘Fixed’ with a restart]
So much so, that Zagro can no longer help me with it (as he’s got his own issues to
fix). Also because I said something that triggered him; “why me”. And I would say it
again, because this is ridiculous. No-one that I know of, has these same exact issues. And yes I know other people have issues that they feel no one else has (but.. I don’t really care right now). I know that shows my self-centered side, but I don’t care! I WANT THESE ISSUES FIXED!!!
*sigh* So anyway, I’ve been telling anyone that has asked why I’m not in VR. They’ve given me their suggestions (such as switching the secondary monitor and the headset’s HDMI cable ports, and checking the CPU/GPU/RAM usage). Another one who I overheard that has WindowsMR, claims their headset broke a year after they got it.. and they have the same headset that I do (Lenovo Explorer). They added that they sent it to Lenovo, and they (Lenovo) wouldn’t fix the problem (only offering another headset).
The person says the fact my issues aren’t going away, is a sign that my headset could be nearing the end of its lifespan.
And another one says “Windows Mixed Reality is supposed to be a temporary solution. It’s not designed to be used for an extended period of time. You’re supposed to be getting something like the Oculus or the Vive.” That was the original plan, and I’ve stated it’s going to take me months until I get up $500 for the Vive (+ controllers and sensors).
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Finally, when telling them where I got the parts (to upgrade my computer), they felt I got screwed and should had gone to Newegg. One also said the AMD line of video cards
sucks, how they’re cheap made (and I should had gone with NVIDIA). Yes, I’m totally happy with paying $700+ to get a GTX 1660 or something like that. 😑
Anyway, I’m strongly considering on getting that USB 3.0 extension card. I’m starting to side less on a GPU issue and more on a USB issue, and I’m thinking that asking something like the Linus Tech Tips forum, I’ll get a few recommendations.
EDIT: Actually, fuck that. I nearly have a possible culprit of this issue– believe it’s the headset afterall (and it’s something I may’ve done to it by accident). It cannot be a faulty USB port, or a faulty port on my video card. Because if it was, I would be having issues outside of VR– VRChat works fine, outside of VR (except for occasional pauses caused by memory leaks, but that’s just a VRChat thing).
How do I know? I was playing Rec Room (setting up my account). Had to take off my headset to further set up my account. About 30 seconds later.. black screen and it telling me to “Check your USB cable”. So, this is the same issue, without VRChat. It’s like my headset has had enough of my shit. Perhaps I simply “got lucky” during that grace period when it wasn’t disconnecting on me?
Basically, what the one that’s been doing my sona feels could be the issue, is something either inside the headset or the cable. Didn’t happen at first, it took time. And as for it happening since I upgraded my hardware, he believes it could be “corrupted firmware”. Everything’s pointing to that headset.
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Today, I tried reinstalling Mixed Reality Portal (had to do it through the Microsoft Store oddly). After logging into my Microsoft account and not knowing if I had it installed, I finally got it going and started the set up process. I had moved the chair out of my room to begin setting up my boundary (had my hand on my headset). As I was tracing, it black screened again.. but this time it went back to the previous menu.
Interesting… it’s happening outside of a game now. I tried putting my finger over the sensor for a bit, then removing it and counting. About 20 or so seconds, I saw the page look like it was refreshing itself. So got back up and tried it again.. almost
immediately, black screen and saying “Check your display cable” Taking it out and putting it back in, no fix. Taking the USB cable out and putting it back in, it worked… for 5 seconds and black screened again– this time saying “Check your USB cable”.
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I also found another thing– this. This update from Microsoft, was released the same
day when the issue started cropping up again. Not much is known what the update contains (as their ‘change log’ goes to an article that was made a month ago, of a previous update). All I could find was this, showing there’s now support for apps that use ‘OpenXR’.
It shows it was done, August 12th. The same day, the issues happened again. So if it’s not the headset, then it’s something fucky with MR Portal (caused by Microsoft’s
update).
Yet looking in the WindowsMR Reddit board, there are no posts about “Check your USB cable”
EDIT2: So I didn’t properly uninstall MR Portal (through itself), yet I think the damage has already been done. Unplugged the cables and pressed the Uninstall button. Did a restart, and then put the cables back in. This time there was no popup telling me to go to the Windows Store, instead it was MR Portal working as I remembered.
But when going to the compatibility page, the only one that failed.. was the USB 3.0+. That nearly confirms the headset has a flaw in it. And again in Device Manager.. “USB_SPEED TOO_SLOW”
*sighs*… There is nothing else I can do, except call Lenovo this Monday and see if I can get it repaired for free (via the warranty). If I can, then that’s great. If I can’t, then the headset (and the controllers) are going in the fucking TRASH!!
Wolves however, feels that if the warranty is void (due to the hot glue I used to secure the headset to the halo, then I should take it apart and see if there’s any cables or other things that could be loose. But I dunno about that.
Maybe just send it to Zagro and have him do it; use it for parts.
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This is upsetting and annoying that it came to this. To think, for months, the issue.. was literally strapped to my face. If it was truly the MR Portal update, I doubt it would affect the USB cable (as I said, there’s been NO reports of it). It HAS to be the headset.. and the fact I’ve been dropping it by accident (or yanking the cable with my leg by accident and it hitting the floor).
What makes the Vive any more sturdy, that it won’t eventually have the same (or
similar) issues?! HUH?!?! 😒 It better be fucking ‘Benie-proof’ for the $500 I’m going to have to shell out for it!! Damn thing’s going to be more expensive than my upgrade! 🤦♂️
Ugh. $500 gamble that I don’t end up breaking it in nearly a year after owning it (like my previous headset). But at least.. (hopefully) better tracking (depending where I can get the sensors set up in my room). Going to be ‘interesting’ to say the least.
.
Here’s to hoping I’ll have enough to get it before Christmas, because it’s going to be a long wait.
EDIT3: Nigh last night gave me hope for the Vive, saying there’s a ‘small space’ mode and a ‘large space’ mode. The small space mode would put me in a bubble. And since I’m typically in a seated position, that’ll work for me.
He promises to help me set it up (even setting up the sensors in my room) when I get it. I just pray I don’t immediately have similar issues with it claiming I’m not plugged into a USB 3.0 port.
But this is promising…
“USB 2.0 or newer”. It doesn’t have to be 3.0!? 😯
HELL YEAH!! Running the compatibility check also offers promising results;
Seems my graphics card (and its monitor configuration) is more than ready for the
Vive, and of course (since the upgrade), my CPU has no problem handling it. 😎
Ran the SteamVR compatibility check too (not that I really needed to, but I was curious);
It can run simulated VR just fine. Too stupid to know if this “proves” it’s the headset
still (in the eyes of Zagro).
Moving on, Wufy (when he found out my issue), feels when I tell Lenovo tomorrow about my issue(s), that I should ask if I could get a new headset for free.
He has the Vive, and said he’s had to replace it three times. Said the headset alone is
$300, and they keep giving him one for free (even saying “keep the old one, don’t worry about sending it in. We’ll send you a new one.”), and he hopes Lenovo would do the same for me.
Today I tried going to the Lenovo website and see what I need to do to prepare for this.
I found this, which has a thing where I can type in my serial number and see if the headset is still under warranty. But after using a magnifying glass and writing down every letter, number, and special character I could see and then pasting in in the full serial number, it says (in red lettering): “No Product Found”.
Using Microsoft Edge (thinking Firefox may be interfering with it), shows the same
thing.
Oh well. All I can do is wait ’till tomorrow. Got the phone number to call. Thing is, there’s two numbers: this 24/7 support number, and I believe the other’s the main support number for the headset.
Zagro’s speaking to me again. He says to not be surprised if I have to go through several departments to speak to the right person. I also noticed the hot glue I put on the swivel is loose.. to the point I was able to pull it off. This is good that if I have to RMA it to them, it won’t be seen as a ‘modification’.
Zagro also asked me if I “have the receipt”. Told him I got it from Amazon, so I should be good there.
Finally, as for the serial number not showing up in their database, Zagro feels this might have to do with the Rift S. The Rift S is basically ‘Lenovo Explorer 2.0’. Something about Facebook has bought the headsets (or something that has to do with Facebook), and they have gotten rid of all previous Lenovo Explorers (which means my warranty may’ve possibly got voided by their greed). …In other words, the same thing that happened with the original Oculus Rift, may’ve also happened to Windows Mixed Reality. He warns that I might be stuck with what I have, even though it’s still under warranty.
So, getting a Vive might be my only option to get back into VR.
But, we’ll see what happens tomorrow. Let’s hope for some good luck (either them sending me a shipping box or a free headset). And when I’m finished with my call and know the outcome from this, I’ll likely be making another blog post.