Another week of dealing with Arvixe. Still haven’t gotten an email update from their “senior tech” of the first issue (the website sluggishness/downtime).
Not to mention, I’ve waited over a week and no human response to my second ‘no email notifications’ ticket.
The reason I say ‘no human responses’.. is because I’ve gotten two “We would like to know how you think we’re doing”. The first time I got the email….. woo boy did I have a lot to say to them, such as “Here’s a suggestion: ANSWER MY FUCKING TICKET, DUMBASSES!!!”
Today I got another one. Exact same robot response. This was the last straw for me. So this time, I decided to call them instead of fucking with their live chat. Actually spoke to someone that sounds American for once! Though he had some trouble pronouncing my domain name and reachable email address.
Unlike the “we’ll have one of our people get back to you ‘soon'” responses I’ve been getting with Live Chat, this guy is actually going beyond that by talking to his supervisor over this. This feels (to me) that Arvixe does care for my business and is willing to help me.
After an over 2 hour and 30 minute conversation that had my phone’s battery nearly dead, I believe I got all of my issues fixed. All of this time, I was actually receiving all of my test emails, but they weren’t going into the right folder. There was another ‘webmaster’ email that had all of them.
And the forwarding issue? At the time it was a real problem. It felt like I was forced to use their email program. But I found a better way. I finally used my brain and told Thunderbird to show the emails. Now both my gmail and webmaster emails are here in Thunderbird. No more guesswork.
With this (and you guys really need to pay attention to this as it’s important), I made some new emails. Four new “department” emails (sections).
If you have an issue with a blog post, you may now reach me at ‘blog-post-opinions [at] benies-blogs [dot] com. And for issues with my videos, use ‘video-opinions [at] benies-blogs.com.
The last two, is a general chat email for if you wish to talk to me and it’s not really related to the website. It’s called ‘general-chat [at] benies-blogs [dot] com’.
And the final one, I removed ‘webmaster@’ and replaced it with ‘website-mail [at] benies-blogs [dot] com’. This last one will be the new contact email for Arvixe to send me email notifications (when I get them).
It’s also where all the other emails will be forwarded to.