Say hello to benies-blogs.com! The new, official home of this and my Games blog!
I just got the blogs up after 5 times of reinstalling, due to multiple issues with the MySQL Databases. Here I saw an option to have multiple blogs using one database, so I tried ‘wp_1’, and ‘wp_2’. It.. sort of worked. Except the Games blog was having its own issues (which lead to more reinstalls).
Its issues, other than “WordPress is already installed”, was an issue I finally got fixed (and it’s also puzzling). When doing, or editing an existing post, the edit window was all white and I had no access to the controls. Plus, it was stuck on Visual mode. Couldn’t access Text.
I randomly tried (while having the Text tab selected) to refresh, and that somehow fixed the issue. So, yay. Did another refresh and it seems to work. I thought it was some kind of glitch that BBSpoiler (the plugin I use for spoiler hiding) was causing. Yet removing it, didn’t fix the problem.
.
But the blog issue was the least of the line of issues I dealt with, of a hosting company that seems to be overworking their support team. My last conversation (of another issue I will list later), I could see the rep was struggling, saying he’s only one of the few that are working in the Support area, and having multiple people needing help. It actually makes me feel sorry for them, and regret all the nasty things I said (not actually telling them) about the hell I went through yesterday.
Yesterday was supposed to be the big move. Removing my current hosting plan and getting a duplicate one (so I can get benies-blogs.com for free). Seeing it was almost 2pm, I decided to go on and do my backups and get the ball rolling. Arvixe had different plans, showing the Live Support being ‘AWAY’ instead of ‘OFFLINE’. Hah. Great 24 hour support! More like great false advertisement… 😛
It went back up 15 minutes later. But then it decides to troll me. And no, I don’t mean the “all areas say Offline when their website says Online”. After saying “No, you didn’t answer my question. Get me to Live Chat!”, it shows a white screen of where the chat window is supposed to be. A white screen that refused to load up any further.
And it’s still doing it even as I re-type this (I did a post like this before, but lost it due to the reinstalls. No biggy, though).
Note that the Live Chat is the fastest way to get this done (as their phone support isn’t available ’till Monday). My only other option was to email them, and watch them throw darts (while blindfolded) at a calendar to pick what date they’ll respond to it. I swear they do this for tickets.
There is another (and seems to be the only) way to access the Live Chat. And that’s using the link when in their FAQ. It’s weird that this is the only way to access. Their homepage still gives the white screen. And it’s also happening through IE, and my phone (I’m a full Firefox user).
Anyway, the move. Sorry, I’m still annoyed by what happened. It actually turned to be in the favor of both Arvixe and myself. This guy told me there’s a thing where if the domain costs less than $10, they can switch my current domain with the one I buy… for free (and make it the ‘free domain for life’ thing). Of course I jumped at it, though I wish they had told me this a LOT sooner. I could’ve had this done back in August, instead of waiting ’till yesterday to get to it… :/
Well, either the people I talked to weren’t informed of it, or it had just recently came out as an option. But this is a fantastic option! This not only saves me $60, but it keeps the billing date intact! 😀
So I pretty much paid $9.95 to have a complete domain name change, because I found out later that my blogs are still there (just needed to be reinstalled, as I said at the beginning of this post).
Still, no more beniesbuilds.com! No more feeling questioned of owning it. No more seeing a ‘ghost’ of angry, laughing and saying “Let’s see you learn this on your own.” Now I feel there’s a true purpose, as the website’s name is it.
But even if angry managed to discover this website, he wouldn’t really give two fucks anymore.
And as I also said up there, there is another issue. An issue I’m sure angry would be able to fix if he was still working on the website. But since he seems to pretend I never met him (and with…good reason :/), I have to use Arvixe.
The issue is that my registered email, webmaster[at]benies-blogs[dot]com, isn’t forwarding emails to me anymore. Since the switch, anyway. So the rep “made” a ticket, so he couldn’t figure out what was wrong. He claimed I would get an email in a few hours.
I’ve waited several… no email. And while I was having to deal with the annoying cat sitting next to me, constantly wanting my attention every second (and I also had those blog issues to deal with. Having new responsibilities is hard at times), I made another Live Chat attempt.
Got to speak to the same guy I spoke to before. He did his usual ’10+ minute delays until I had to speak up’ treatment, and then I learned, he never sent the email. If my head was an egg, it would had cracked!! He told me he HAD sent the email HOURS AGO…
and this is when I learned about how he’s having to deal with several people at once. There I felt “…Oh wow. They’re working their India people to death.”, yet its not really a surprise to be honest. Chat support in India is so much cheaper to manage than hiring actual Americans, on a fucking AMERICAN-BASED HOSTING COMPANY!! Shame on those Arvixe bigwigs.
In closing, I feel this trend is only going to get worse to the point they’ll no longer be able to get away with their ’24 hour support’ bullshit. By then, I might consider going back to GoDaddy (the origin of beniesbuilds.com).
I do hope I’m wrong, or they at least reverse their decision of making their phone support having hours (and dates) of operation (to be 24 hours again). They claim they’re doing it to answer tickets faster. AHAHAHAHAHA… right! It’s WORSE than it was back in August!
But there’s one thing that’ll probably never change, and its their limited Indian support team.