This is going to be a fun one, full of delicious tears for all the buttholes to drink. The first one goes to Time Warner Cable, my ISP.
As I mentioned earlier in the month, we switched from DirecTV to Dish. Well, the installer connected a Ethernet cable from the receiver to my cable modem. And since then, I was having ridiculous throttling of my speed.
I called TWC and they said it was a fault with the modem, and fixed it. Now I’m getting 30MB again. Then the guy tried to entice me to upgrade to their 50MB package (the top tier package).
I’m paying $65.33 a month, and that to me is a bit too much already, and he said it would go up to $75.33. Then he told me how there’s a promotional thing of that the bill would go up slowly, and I would be able to downgrade at anytime. So I agreed.
Now I find out my bill is $77.00, and it’s due on the 2nd of next month. What the hell happened to this promise that it would go up slowly?! But that wasn’t my only concern. Youtube has been acting up lately, getting ridiculously slow in the late afternoon and evening hours. Basically it’s the buffering speed. I like watching videos in 1080p, like most people. But when the issue happens, Youtube sets my setting to 480p for no reason. I have to force it to go at 1080p. And when I do, the buffering speed is horrible. Some times, when I have it paused, it just stops buffering. It’s a mess. And you know Google isn’t going to say “yeah, we’re doing it. We can’t afford better servers for Youtube, even though we’re swimming in cash.” They’re going to be pointing fingers at my ISP.
What’s funny, is this is exactly what it was doing when I had the 30MB plan(which is the $65.33 a month thing). So, what the fuck am I paying $12 more for?!
So I got ahold of TWC via their Live Chat, pissed as a wasp. Nearly lost it by saying “I heard ISPs like Time Warner are being paid by Google to throttle clients’ speed on Youtube”. The person never answered that question. I did eventually calm down, and all she did was transfer me over to Tech Support (in other words, putting the blame on my cable modem and not them).
Guy told me if I used other browsers to access Youtube. Said I only used Firefox. When he told me to access it through IE, I’m all “That’s just asking for viruses!”(didn’t say that to him).
I lied and told him that I was having the same issue there. At this time I came to the realization that I’m wasting my time; gotta do this when I’m having the issue instead of before.
He then tried to send a signal to reset my cable modem. It never worked. He told me to clear my cache… bad mistake on his part, and it caused the Live Chat to cancel itself. Should had told him “I was told to do this before, and it canceled the chat”, but I forgot. Also, before he sent this signal, I asked him “is Time Warner.. ‘Youtube HD Verified’?”(as I read from an article online of possibly why the slow buffering is happening, and he said Yes.
I don’t understand why he would be suspecting my cable modem of causing this. It’s Youtube! All the other websites I go to (even mine) work just fine!
So, I’ll deal with this problem later today (when it happens again.. and it will). I went back on to complain about where in the fuck was this “promotional offer” the guy on the phone promised. The person in Live Chat said “this IS the promotional offer”, and saying how it’s $109.99 normally…. $109.99?!?! That guy on the phone NEVER fucking told me this!! Nor did he tell me this new $77.33 bill will go up in a year. And I’m amazed of how brutally honest this person was with me.
So I tell them to go back to the 30MB plan.. and refused to pay the $77. And they do it without question. And before I ended the chat, I asked him if the bill will go back to $65.33 this month, and they said yes.
So now it’s down to 30MB, but the bill is now $69.67 instead of $65.33. I have to ask them once again, what the fuck is going on. This woman says “it’s the fact you made changes during your billing cycle”.. what a load of horse shit.
Then she says “after you will pay”….. I’m sorry, but you have no right to say “you will pay” to me. I will drop your service like a hot potato, bitch!
But she told me after the $69.67, it’ll go back down to $65.33. Then she tells me this too will go up in a year. Just can’t win, when they have no competition. I’m stuck with them.
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Well, now we move on to Gamefly. This has to do with this and this thread in my Games blog, related to Fallout 4 and Just Cause 3. With those links, I don’t think I need to give a brief overview.
I went hard on the rep here. She seemed to understand, yet says “I can’t do anything about it”. Bull-SHIT you can’t!! And I kept pleading her to do something, even going as far as saying “either fix this issue of people not sending back their rented copies… or I stop sending my payments”. And it was just more of “I can’t do anything”. Plus, she’s trying to change the conversation to “did you send back the game you rented?” And when I tell her yes, she says “well good, you’ll get your next game” instead of fucking doing anything about this.
I kept my cool, saying “You can’t do anything. You can’t give this to the higher ups? You can’t have a discussion to change this?”. Wanted to add “Then I guess I can’t seem to come up with the money to pay my bill! Yet there’s nothing I can do about it!”, but didn’t.
And then she finally says “I’ll send your concern to the higher people for review”. This unfortunately is all I’m going to get out of her. If they actually give a shit about one person’s opinion or not, remains to be seen.
But I did give her and Gamefly a warning: “If I’m not able to play and review these two games by September of this year, I WILL cancel my account.” and closed the window without a word. And she just seemed like “whatever, sir” through that entire chat. She didn’t give a fuck about me. Probably because I’m not one of their high-paying customers….