Plus being told by Bisect in a ticket, that the use of ftbbackups is “against our TOS”.. I’m this close to just saying “fuck it. If I wanna play modded Minecraft, I’ll host it on my computer again”.
And this is all because of one of their features, that I’m paying $3.99 for (for a week’s worth of accessible backups)… isn’t working to its extent. Aka, automatic backups, and being told “Backup commencing” and “Backup complete!”. ..It’s that fucking simple! They should be thankful I’m not actually someone that runs a server that absolutely NEEDS this for my concurrent playerbase. Or they would be getting a bad Yelp review right about now.
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So what’s really the big deal here, is a service called ‘Multicraft’. This controls what the server does at all times (when it’s running). It tells the server to post ‘Admin
Say’ commands (aka if I want the server to say ‘Hello! How are you?”, I set up a command that tells the server to do just that, and at a specific time and date) And it also tells the server to do restarts based on what the Server Admin (aka myself) sets it to.
But when it comes to the automatic server world backups, I have several messages warning that the backup is going to happen soon (until the set time is reached). However with Multicraft… the only thing a player (a non-OPed person playing on the server) would see, is the message of “Server backup commencing”. It’s an Admin Say. It is not Multicraft posting this.
Nor does it print out “Server backup complete!” So, that means… people who join the server have no idea the server backup has completed. All they would see, was the Admin Say command with “Server backup commencing”. That’s it. That’s all they would see.
This is what it says (for myself);
[Server: Turned off world auto-saving]
Server: <> Server backup commencing, this could take awhile…
[Server: Turned on world auto-saving]
This is what it says (for guests);
Server: <> Server backup commencing, this could take awhile…
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So, do you ‘see’ the confusion here if you were part of my server? Wouldn’t you want to know when the backup is completed? The only way I know when the backup is complete is when I see ‘Turned on world auto-saving’, but it doesn’t show that for guests.
I’m thinking “hmm, if I could get an Admin Say command to ‘listen’ for that ‘Turned on world auto-saving” thing the server spits out, I could have it say “Server backup complete”. Makes sense, yes?
Contacted Bisect via a ticket asking how to do that. After some time.. they told me it’s not possible to do that. So uh.. what are my options here? I gotta have something to inform my guests!
“There is nothing we can do” they told me. “You need to contract Multicraft”. And so I did the next day (today). At least.. attempted to, as I was stopped by this;
“Please contact your hosting provider”.
I did… and they told ME to contact YOU, claiming they “can do nothing”!
“Incase there is a problem with the panel software your hosting provider will contact us on your behalf”.
Pretty sure this would constitute as a ‘problem with the panel software’. So uh…. did Bisect, lie to me? Telling me the matter is out of their control and they can do nothing about it, when this thing.. proves otherwise. I think so. And you know just how much I love being lied to (especially by a business).
But, let’s get to the really good stuff: a mod called ‘ftbbackups’.
A mod I had no idea even existed in the modpack I use, actually does inform when the backup happens and when it completes, to everyone (including OPs). Neat, huh? It does what Multicraft fails to do! …Isn’t that sad? So, why am I having to pay $3.99 for something I’m not getting my money’s worth? Plus, ftbbackups saves it to my computer instead of the server, allowing me to have multiple backups (for free).
But there’s a problem here. There’s no proper way to set the time and date I want a backup to happen. It uses an interval instead of a specific date/time.
Though that’s also not that big of a deal. It backups more frequently yes, but I’m willing to look away from that only because it informs everyone the world is backed up.
So I contacted Bisect again (via another ticket), telling them to cancel the $3.99. I also told them about ftbbackups to explain why I’m doing so (as companies usually ask “why” when you cancel a service to try and entice you to keep it). Seemed like there would be no problem, and everything would be good.
…Until I was told “Regarding using mods or plugins for backups they are against our TOS as they can cause massive storage usage and can cause potential issues on the node. You can read our TOS here”.
1. I’m not even trying to go against your TOS.
2. Again, didn’t know the mod was there. This is “out of my control”.. funny how that goes full circle, huh Bisect?
3. I don’t mind getting rid of this troubled mod you guys are against for very good reasons… IF Multicraft did it’s fucking JOB alerting everyone on my server with automatic backups!!!
Do you think I enjoy yelling at you guys? I want to have fun on my server, and know I’m getting my money’s worth! This, is not. This, needs to be fixed. This, should not even be happening (like this). Now please, don’t lie to me that there’s “nothing you can do” and contact Multicraft ‘on my behalf’ and get this thing integrated with your systems, so I can use it. Thank you. Again, I will remove ftbbackups. No problem at all. I can understand why it’s against the TOS.. but again, it’s the only thing that alerted when the backup happened. And that’s sad, guys.
Now you could say “Lol bruh! This is what you get for buying one of their Budget hosting plans! They don’t do shit for Budget customers!” Not what I remember reading when I was looking very hard at the plans and stuff like that. I saw nothing about “we’ll treat you like shit with a Budget server. Now if you switch to one of our Premium server packages we’ll treat you like the President of the United States!”
Look: all I ask for, is automatic server backups to be known (ingame) when they’re being done, and when they’re completed (even by OPs). Is that too much to ask? Hmm?