This is an update in the pursuit of getting my money back. I got a few emails from ESO, one to send the Game Consultant Report, and I’ll be “sent to a more advanced team to look into the problem”.
Why do I have to do it again? They should have the report when I originally made the ticket. So it forced me to reinstall. But this time I took the time to fully upgrade my GPU drivers (there was an update I had missed), and I also told it to install DirectX and Visual C++ 2010(the very thing plaguing me with Skyrim).
Got it done while I was playing Wildstar. Tried to launch, once again that ‘granny2.dll’ is missing. So I re-submitted the report.
After I got done, I saw another email from them. Someone named Brad helping me. He’s telling me to run this “MSinfo” program that would help to determine any system files that could be missing. So I got that done. Hopefully this is a step in the right direction.
Green Man Gaming on the other hand… I’m really doubting I’ll ever get my $15 back. They responded in a way of saying “Well if you’re not having an issue with the key, you’re stuck with the game! Please tell us if there’s anything else you need.”
I… I couldn’t believe that response. Basically they told me to just keep talking to their(ESO) tech support. Just wow. This is truly going to be the last game I buy from them.
I did respond, saying “isn’t that a bit bias?” (as in only to give a refund if the key is bad). I even did an entitled “I’m an unhappy customer, I feel I demand a refund!” response (just didn’t phrase it like that).
I also asked if maybe this is something I may had overlooked with their strict Refund Policy. They seem to really, REALLY hate handing out refunds. Maybe because too many people take advantage of them and they’re losing money over it. I dunno.
If this all boils down to being stuck with a game I just can’t play (and getting no refund), then… I dunno. Then I’m fucking stuck with it! There’s no other option! It has literally suffered the same fate as Skyrim (as being unplayable).
All I can really do is pray ESO’s Tech Support manages to help me and get this apparent missing .dll, so I can fucking play their game. But even that, I’m having my doubts.
What I’m actually worried about, is both Green Man Gaming and ESO are able to help me nearly at the same time. I would have to choose; $15 back, or playing ESO